SIMPLE AND STRAIGHTFOWARD
RETURNS & EXHANGES
RETURNS & EXCHANGES
Returns accepted within 14 business days of receiving your order
Items must be unused, saleable, with tags attached and proof of purchase
Return shipping is the customer’s responsibility (shipping costs are non-refundable)
Sale items and gift cards aren’t returnable
HOW TO RETURN
1. Email shop@thepassageportfairy.com
with your order number and reason for return
2. We’ll confirm eligibility and send return instructions
3. Once received and inspected, you'll be issued with a credit note
If you’re unsure whether your item is eligible, email us — we’ll let you know quickly.
IN-STORE OPTIONS
For in-store purchases, we can offer an exchange or store credit.